At Atharva Food Products, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.
1. Returns
Eligibility for Returns
Items must be returned within 30 days from the date of purchase.
Products must be unused, in the same condition you received them, and in their original packaging.
Perishable goods such as spices cannot be returned if opened.
How to Initiate a Return
To initiate a return, please contact our customer service team at [Your Email Address] or [Your Phone Number] with your order number and details about the product you would like to return. We will respond with instructions on how to return your items.
Shipping Costs
Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
2. Refunds
Eligibility for Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund.
Refund Process
Refunds will be credited to the original method of payment.
Please allow a certain number of days for the refund to appear on your account statement, as processing times can vary depending on your financial institution.
Partial Refunds
In some cases, only partial refunds may be granted:
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@atharvafood.com or +91 9923531853 for instructions.
4. Non-Returnable Items
Certain items are non-returnable:
Gift cards
Perishable goods if opened or used
5. Sale Items
Only regular-priced items may be refunded. Sale items are final and cannot be refunded.
